Privacy
Privacy Policy
Last updated: September 1, 2025
Welcome to RideOn. This Privacy Policy is designed to help you understand how we collect, use, and protect the information you provide when using the RideOn mobile application and our website, www.rideon.ph (collectively, the “Service”).
Your privacy is a top priority for us. By using our Service, you agree to the collection and use of information as described in this policy. We are committed to using your data solely to provide and improve your experience.
Information We Collect
To deliver our Service effectively, we need to collect certain types of information.
Personal Data
When you register for and use our Service, we may ask for personally identifiable information ("Personal Data") that allows us to contact or identify you. This may include:
First name and last name
Email address
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
We automatically collect technical information when you access the Service (“Usage Data”). This can include your device's IP address, browser type, mobile device ID, operating system, and details about your interaction with our Service, such as the pages you visited and the time and date of your visit.
Photographic Data
Our Service requires the collection of photographs to ensure safety and proper use. This includes mandatory "end of ride" photos to confirm a ride is complete and any images you voluntarily send to our customer support team for assistance.
How We Use Your Information
We use the data we collect for several essential purposes:
To operate, maintain, and provide the core features of our Service.
To offer timely and effective customer support.
To notify you about important changes or updates to our Service.
To monitor usage patterns and analyze data to improve our Service’s performance and functionality.
To identify, prevent, and troubleshoot technical issues.
To enable your participation in interactive features when you choose to use them.
Your Privacy Rights and Choices
We believe in providing you with control over your data.
Location Data
With your explicit permission, we collect and use your location information (“Location Data”) to provide key features like finding nearby vehicles. You can enable or disable location services for our app at any time through your device's settings.
Tracking & Cookies Data
We use cookies and similar technologies (like beacons and tags) to track activity on our Service. Cookies are small data files stored on your device. You can instruct your browser to refuse cookies, but be aware that doing so may limit your ability to use some parts of our Service.
Data Retention and Security
We are committed to both safeguarding your data and retaining it only for as long as necessary.
Your Personal Data will be retained only for the period required to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. While we employ robust, commercially acceptable security measures to protect your data, please remember that no method of transmission over the Internet or electronic storage is 100% secure.
Sharing and Disclosure of Your Information
We do not sell your personal data. However, we may share your information in the following specific circumstances:
Service Providers and Third Parties
We may partner with third-party companies to help us operate our Service—for example, to perform data analysis or provide maintenance. These third parties have access to your Personal Data only to perform these tasks on our behalf and are strictly obligated not to use it for any other purpose. This includes analytics providers like Google Analytics.
Business Transactions
If RideOn is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
Legal Requirements
We may disclose your Personal Data if we believe in good faith that it is necessary to comply with a legal obligation, protect the rights or property of RideOn, prevent wrongdoing, or ensure the personal safety of our users or the public.
Data Transfers
Your information may be transferred to—and maintained on—computers located outside of your jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this policy.
Other Important Information
Links to Other Sites
Our Service may contain links to websites not operated by us. If you click a third-party link, you will be directed to their site. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites. We strongly advise you to review the privacy policy of every site you visit.
Children’s Privacy
Our Service is not intended for anyone under the age of 18 (“Children”). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us. We will take steps to remove that information from our servers.
Policy Updates
We reserve the right to change this policy at any given time. We will notify you of significant changes, but we recommend visiting this page frequently to stay up-to-date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please do not hesitate to contact us at: support@rideon.ph
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