Top-Up Tips & Reminders

To make sure your RideON experience stays smooth and hassle-free, here are a few helpful tips and reminders when adding funds to your wallet:

Minimum and Maximum Top-Up Amounts

• The minimum top-up amount is ₱100.

• You can top-up up to ₱2,000 per transaction (depending on your payment provider’s limits).

• If you need a larger balance for frequent rides, you can perform multiple top-ups.

Real-Time Wallet Updates

• Your RideON Wallet balance updates automatically right after successful payment.

• If your balance doesn’t appear right away, try refreshing the app or checking your transaction history after a few minutes.

Payment Safety

• All transactions are processed through secure, PCI-compliant gateways.

• RideON PH never stores sensitive payment details such as card numbers or wallet credentials.

• For added safety, only top-up through the official RideON PH app.

Receipts and Transaction History

• Every top-up comes with a digital receipt viewable in your app’s Wallet → Transaction History section.

• You’ll also receive a confirmation notification after each successful payment.

Failed or Pending Payments

• If a transaction appears as 'Pending', 'Cancelled' or hasn't updated your balance yet, simply go to your Wallet Transaction History. Select the specific transaction and tap 'Retrieve Payment' to manually sync with our provider. This will instantly update your wallet if the payment has been successfully processed.

• You can also contact RideON PH Support through the app for help verifying your payment status.

Refunds and Unused Balance

• Your wallet balance does not expire and can be used anytime.

• Refunds for unused balances are available only under specific conditions (e.g., technical errors) and are subject to approval by RideON PH Support.